Terms & Conditions
Installation, Repair and Services.
Unless otherwise agreed in writing, the installation, repair & service shall be subject to the following terms & conditions.
1. Definitions
1.1. “Services” means the engineering and associated services relating to the Customer’s Equipment as set out in the proposal specified in our quotation or other agreed documents or discussions between us.
1.2. “We”, “us” and “our” mean Eastern Fire Protection providing Services to you.
1.3. “You” and “your” mean the person or company to which we are providing Services.
1.4. “Customer’s Equipment” means the equipment or material belonging to you.
2. Incorporation of Conditions
2.1. Any contract or agreement for works made between you and us shall be subject to these Conditions. Any terms and conditions put forward by you shall not apply unless expressly agreed by us in writing or incorporated within a separate written agreement signed by both parties.
2.2. All other terms and conditions which might be implied by conduct or a previous course of dealing or trade custom are excluded from this contract.
2.3. No amendment or change shall be made to these conditions.
3. Quotations/Prices
3.1. Our quotation provides an indication to you of the items on which you may place an order, but no order from you as a result of a quotation (or otherwise) shall be binding upon us unless and until it is accepted or confirmed by us.
3.2. A quotation is made on the assumption that the work requested is capable of being conducted. If on inspection this is found in our opinion not to be the case, we will advise you to this effect as soon as reasonably practicable and may offer you a reconditioned or new substitute on terms to be agreed. If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be entitled to carry out such repairs or, modifications or service as in our opinion are necessary to put the Customer’s Equipment in good working order, and to make an appropriate charge for the work and parts provided.
3.3. Provided your order is placed within sixty days of the date of the quotation, the price contained on the quotation shall be fixed unless the quotation states otherwise. If your order is not placed in that period, then if any change shall occur after that in the costs of any materials, labour, transport or other items, including overheads, which we have to pay or incur for the performance of the Contract, then you will pay the resultant price.
3.4. If delivery and performance are postponed at your request or by circumstance within your control you will pay all resulting costs and expenses, we incur.
3.5. We will charge for all work conducted at your request, whether exploratory or otherwise, and we reserve the right to instruct employees or agents to work overtime to comply with your delivery requirements in which case we may charge you the cost of such overtime.
4. Work on Site
If the Services are to be conducted on your premises or at your request at some other site, we will need free and safe access to the Customer’s Equipment, together with proper and safe storage and protection of all goods, tools, plant, equipment, and materials we have on site. We may also require additional facilities to conduct the Services such as electricity. You will observe and comply with the latest Health and Safety at Work Legislation and ensure that the site is safe and without risk to the health and safety of all persons working there; and you will hold us harmless against all legal and regulatory proceedings, costs and charges in respect of your failure to do so.
5. Payment
Unless otherwise agreed with you by us, we will issue an invoice for the full amount due on completion of the Services. Invoices will be due for payment seven days from the day on which we dispatch the invoice to you. All payments will be in pounds Sterling.
6. Designs, Drawings & Specifications
You shall be responsible for the accuracy of any designs, specifications, and other data which you or your employees or agents supply to us, which we use in connection with the Services, even if we examine, inspect or comment upon them. You will hold us harmless against any liability to a third party which we may incur as a result of conducting the Services in accordance with your instructions or your designs, drawings, specifications, or other data.
7. Warranty
7.1. We will take reasonable care of the Customer’s Equipment whilst it is in our custody and make good any loss damage caused by our failure to exercise reasonable care; our liability being limited to the replacement value of the Customer’s Equipment.
7.2. We also undertake to use reasonable skill and care in conducting the work and to use materials which are suitable quality and free from defects.
7.3. Unless otherwise agreed, we will rectify defective work and/or defective materials notified us in writing within 12 months of completion of the work. Our liability for defective work and/or defective materials shall be limited to the invoice value of the relevant Services. We will have no responsibility for other loss or damage, including (without limitation) loss of profit or production, except where liability cannot lawfully be excluded or limited. This clause does not affect any statutory rights you may have.
7.4. Customer’s we have agreed to do so, you will accept full responsibility for re-installing, examining and testing the Equipment on which we have worked as soon as it is completed and we shall not be responsible for any damage, cost or loss incurred by you due to your failure to properly re-install or delay in testing the equipment or in notifying us of any defect in the work.
8. Transportation
8.1. If we have agreed to transport the Customer’s Equipment, in the event of loss or damage to Customer’s Equipment in transit from any cause whatsoever our liability shall be limited at our option to replacing the Customer’s Equipment or passing on the benefit of insurance. In no circumstances shall we be liable for other loss including (without limitation) loss of production or loss of profit or contracts.
8.2. We shall not be liable for any such transit damage unless we and the carriers are notified of such damage or loss within seven days of delivery. It is your responsibility to examine the goods immediately on receipt.
8.3. Unless otherwise agreed, the loading or off-loading of the goods on collection or return to you shall be arranged by you and performed at your sole expense and risk.
9. Termination of this Contract
9.1. We may bring this Contract to an end if you fail to comply with your obligations under this Contract, within seven days of having been notified by us of the relevant failure. We may also bring this Contract to an end immediately if you are the subject of a petition for a bankruptcy order, or you become insolvent or enter into any composition, scheme or arrangement with your creditors. If you are a corporation or other legal person, we may bring this Contract to an end immediately if a receiver (including an administrative receiver) is appointed over any of your assets or an application is made to appoint an administrator for you. If you are in partnership, we may bring this Contract to an end immediately if the partnership is dissolved. We may also terminate this Contract if any proceedings relating to your insolvency are commenced in any country.
9.2. If this Agreement ends for any reason, we will be entitled to remove all our equipment from your premises or from site. You will remain liable to us for any sums which you have not paid, for all work done up to date of termination and for any other breaches of this Contract.
10. Limitation of Liability
10.1. We accept that we are liable for any death or personal injury resulting from our negligence or the negligence of our employees or agents acting in the course of their employment. In relation to defects in goods sold to you by us, we may also be liable under the Consumer Protection Act 1987 or equivalent legislation, but only to the extent that such liability cannot lawfully be excluded.
10.2. Apart from our agreement to rectify any defects or errors in the Services as set out according to our Warranty terms and to replace or repair the Customer’s Equipment where there is loss or damage to goods in transit as set out according to our Transportation terms:
10.2.1. Our maximum liability to you for the direct loss or damage, either under this Contract or arising from any act or omission, including negligence, will not exceed the total amount paid by you under this Contract, or such higher sum as a court may specify as reasonable up to a limit of £100,000; and
10.2.2. We will not be liable to you under any circumstances for any indirect or consequential losses (including for example, loss of Contracts or loss of profits of production).
10.3. The limitations and exclusions in this paragraph apply to any claim, whether in contract, tort (including negligence), breach of any statutory duty or implied term or any other claim, except any liability for death, personal injury or defects in goods supplied to you by us as set out above.
10.4. The limitations and exclusions in these conditions reflect the value of this Contract to us and are considered to be reasonable. If you require us to accept greater liability we may be prepared to do so subject to the agreement of an additional charge to reflect the increased risk and cost of insurance to us.
10.5. Nothing in these Terms shall exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights arising under the Consumer Rights Act 2015.
11. Force Majeure
We will not be liable to you for any failure to perform our obligations under this Agreement where that failure results from any cause outside our reasonable control, including but not limited to, natural occurrences, disruption of power supplies, the action of third parties or industrial action.
12. Disputes
12.1. If any dispute arises relating to the nature or quality of the Services, we will first seek to resolve the matter amicably through our internal Complaints Procedure.
12.1.1. For commercial (non-consumer) customers, where a dispute cannot be resolved amicably, the matter may be referred to an independent expert to be agreed between the parties or, if agreement cannot be reached within 14 days, appointed at the request of either party by the President for the time being of the Institution of Engineering and Technology (or any successor body). The expert shall act as an expert and not as an arbitrator. The expert’s decision shall be final and binding in the absence of manifest error, and the costs of the expert shall be allocated as the expert directs.
12.1.2. For consumers, this clause does not affect your statutory rights, including your right to pursue court proceedings or to refer a dispute to an approved Alternative Dispute Resolution (ADR) provider in accordance with our Complaints Policy.
13. VAT
Unless indicated otherwise, all sums payable under this Contract are stated exclusive of Value Added Tax (which will be charged at the rate prevailing at the relevant tax point) and any other tax or duty chargeable under any relevant legislation.
14. Assignment/Third Parties
You will not assign your rights under this Agreement without our express written approval. We may sub-contract the provision of certain of the Services at our discretion. No third party shall acquire any rights under this Contract except as specifically stated in these conditions.
15. Notices
Any notice to be given by you or us must be in writing and may be delivered by post facsimile or electronic mail. Notices to us should be sent to us at the address stated on our quotation, acknowledgement, or invoice. Any notice given to you will be sent to you at the address supplied at the time of order. You and we are free to provide an alternative address for notices at any time. Facsimile notices will be assumed to have been delivered on the next working day after transmission, and notices sent by first class post will be assumed to have been delivered two working days after they are sent.
16. Waiver
Any express or implied by us of any failure by you to perform your obligations under this Agreement will not prevent the subsequent enforcement of those obligations. Similarly, any waiver we give will not be taken as a waiver of any subsequent failure by you to perform that or any other obligation.
17. Whole Agreement
This Contract constitutes the entire agreement between us relating to the Services and overrides any prior correspondence or statements relating to the Services (including any statements or representations in any advertisements or literature produced by us relating to the Services).
18. Validity
If any provision of this Agreement is ruled to be invalid for any reason, that invalidity will not affect the rest of this Agreement, which will remain valid and enforceable in all respects.
19. Law
This Agreement is governed by English Law.